Shipping & Pickup
How to receive your winning lots from SebastianCharles Auctions. Options include local pickup at our Edina gallery, in-house packing and shipping for most categories, and coordinated third-party shipping for oversized or fragile items nationwide and internationally.
How We Ship
- Domestic Shipping — We ship throughout the continental United States via insured carriers. Shipping costs are calculated based on size, weight, and destination. Most items ship within 5–7 business days of payment; oversized items are quoted individually for freight; full tracking is provided on every shipment.
- International Shipping — International shipping is available to most countries. All international shipments are fully insured and include customs documentation. Duties and taxes are the buyer's responsibility, and we are experienced with art and antique customs protocols — contact us for a quote before bidding.
- Local Pickup — Items may be picked up at our Edina, MN location by appointment. Please schedule within 10 business days of payment. Complimentary packaging is provided for in-person pickup, with supervised loading for large or fragile items.
- White Glove Service — For high-value, fragile, or oversized items we offer white glove delivery — custom crating by certified art handlers, climate-controlled air-ride transport, and in-home placement with debris removal.
Shipping Policies & Partners
In-House Shipping
For your convenience, in-house shipping is available for coins, jewelry, and sterling. Please note a $10 handling fee is added to the cost of shipping. Additionally, all shipments require full insurance and signature required.
Third-Party Shipping (UPS Stores)
For items that cannot be shipped by us, SebastianCharles will facilitate shipping through one of our two UPS affiliates. For a shipping quote, please contact us at bid@sebastiancharles.com or by phone at 612-280-1377. Items are usually shipped within 2 weeks of auction close. If you'd like to use your own shipping provider please notify us no later than 2 days post auction.
Shipping Requirements
We require that the shipping address match the registered billing address of the credit card used for payment. If buyer needs an item shipped to an alternate address, then payment must be made by wire transfer. All shipments must be fully insured/declared at their full purchase price. The recipient is responsible for any and all packing costs, shipping costs, duties, taxes, fees, etc. International shipments are a case-by-case basis and must be pre-approved by SebastianCharles.
UPS Affiliate Contacts
- UPS Store 2158 — (651) 635-0636, store2158@theupsstore.com
- UPS Store 2105 — (651) 642-5972, store2105@theupsstore.com
White Glove Courier
For door-to-door courier transport, we recommend two options. Don Stocker provides white glove service on the Minnesota to New York route and can be reached at 715-554-0577. For nationwide white glove pickup and delivery, The Packengers offer full-service logistics throughout the United States.
Insurance & Claims
All shipments are fully insured against loss and damage. In the event of damage during transit, document the condition upon receipt and contact us within 48 hours. We work directly with the carrier to resolve claims promptly and ensure you are made whole.
Questions About Shipping?
Our team is happy to provide quotes and answer any questions before you bid. Contact us or see our FAQs.